Refund policy

Right to retract

In accordance with the legal provisions in force, the Customer has a period of fourteen days from receipt of the Product to exercise his right of withdrawal from the Seller, without having to justify reasons or pay a penalty, at the end of exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within 14 days of notifying the Seller of the Customer's decision to withdraw.

Returns are to be made in their original condition and complete (packaging, accessories, etc.) allowing them to be returned to the market in new condition, accompanied by the purchase invoice.

Damaged, soiled or incomplete Products are not taken back.

The right of withdrawal can be exercised online, using the withdrawal form available on the Site, in which case an acknowledgment of receipt on a durable medium will be immediately communicated to the Customer by the Seller, or any other declaration, devoid of 'ambiguity, expressing the will to retract.

In the event of exercise of the right of withdrawal within the aforementioned period, only the price of the Product (s) purchased and the delivery costs are reimbursed; the return costs remaining the responsibility of the Customer.

The refund will be made within 14 days of notification to the Seller of the withdrawal decision.

Seller's liability - Guarantee

The Products sold on the Site comply with the regulations in force in France and have performance compatible with non-professional uses.

The Products supplied by the Seller benefit automatically and without additional payment, regardless of the right of withdrawal, in accordance with legal provisions,

- the legal guarantee of conformity, for products that are apparently defective, damaged or damaged or do not correspond to the order,
- the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the delivered products and rendering them unfit for use, under the conditions and according to the methods defined in the appendix to these General Conditions of Sale and Use (Guarantee of Conformity / Guarantee of Hidden Defects).

In order to assert his rights, the Customer must inform the Seller, in writing, of the non-conformity of the Products within a maximum period of 7 days from the delivery of the Products or of the discovery of hidden defects within the deadlines mentioned above. above and return or bring back to the store the defective Products in the condition in which they were received with all the elements (accessories, packaging, etc.).

The Seller will reimburse, replace or have repaired the Products under warranty deemed non-compliant or defective.

Shipping costs will be reimbursed on the basis of the invoiced price and return costs will be reimbursed on presentation of supporting documents.

Refunds for Products deemed to be non-compliant or defective will be made as soon as possible and at the latest within 30 days of the Seller's finding of the lack of conformity or the hidden defect.

Reimbursement will be made by credit to the Customer's bank account or by check sent to the Customer.

The Seller's liability cannot be engaged in the following cases:

non-compliance with the legislation of the country in which the products are delivered, which it is up to the Customer to verify,
in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, such as in the event of normal wear and tear of the Product, accident or force majeure.

The Seller's guarantee is, in any event, limited to the replacement or reimbursement of non-conforming Products or those affected by a defect.