Shipping policy
The Products ordered by the Customer will be delivered in mainland France within the shipping time indicated on the Product sheet to which is added the processing and delivery time to the address indicated by the Customer when ordering on the Site.
Delivery consists of the transfer to the Customer of physical possession or control of the Product.
Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go.
Orders are made by Futurlog via the carriers:
- Dpd parcel delivery with signature
- Mondial relay for deliveries to relay points
- Colissimo without signature
Delivery times are only indicative; if these exceed ten days from the order, for any reason other than force majeure or the fact of the Customer, the sale may be canceled at the written request of the Customer under the conditions provided for in articles L 216-2 L 216 -3 L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days following the date of termination of the contract, to the exclusion of any compensation or withholding.
The Seller may provide the buyer with the tracking number of his parcel by e-mail.
Transport risks are the responsibility of the purchaser from the moment the items are physically received by the latter. The buyer is required to check in the presence of the deliverer, the condition of the packaging of the goods and their contents on delivery (or 10 days from reception to protest to the delivery service).
In case of damage during transport, any protest must be made to the carrier within three days of delivery.
In the event of non-conformity of the delivered Product, the Seller - undertakes to remedy or reimburse the Customer, as indicated in the article - "Seller's liability - Guarantee".
